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Hotline:+49 (0) 721 981840

IT services at the interface for maintenance

Support for maintenance where IT starts

Modern industrial production is based on networked systems. Industrial robots are controlled via client-server environments. We support maintenance with essential IT services in order to implement IT-supported industrial production in a fail-safe manner: in server operation, in the visualization of systems and in the replacement and maintenance of production PCs. With our services we are always available (24/7) and can intervene at any time in the event of faults.

Service Point - Break & Fix · Store Management

We maintain a 24/7 service point with our customers. This involves accruing faults and their rectification as IT support, accepting repair orders and issuing new devices.

  • Break & Fix, interference suppression and restoration of the function of end devices, establishing the network connection for client end devices, removal of the network connections if they cease to exist.
    / Uninstalling the devices, documentation from device clusters according to the underlying service level
  • Operation of service point, exchange / debugging / loaning of devices
  • Sore management, warehousing, procurement of new equipment and spare parts
    Installation and commissioning of devices

Installation and commissioning of devices

We prepare devices for production, install the current software versions and use special software to protect them against attacks from the Internet. This also includes the commissioning of end devices from device clusters.

Move · Add · Change · Delete

Our services also include:

  • Move, the move of end devices from device clusters according to the underlying service level
  • Add, the upgrade and expansion of existing devices from device clusters according to the underlying service level
  • Change, the exchange of existing devices from device clusters according to the underlying service level
  • Delete, the dismantling, the secure data deletion and the handover for the scrapping of end devices from device clusters according to the underlying service level

Contact person

Please refer to Tim Nattermann

tnattermann@lutzundgrub.de

Telefon: +49(721) 98184-23

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